PRIVACY POLICY

Last Updated: June 23, 2026

This Privacy Policy describes how Sproutly Vibe (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sproutlyvibe.com (the "Site") or otherwise communicate with us (collectively, the "Services").

By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. WHAT PERSONAL INFORMATION WE COLLECT

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You:

  • Contact Information: Including your name, shipping address, billing address, email address, and phone number.
  • Order Information: Information related to your purchase, including items purchased, purchase date, order total, and customization details (such as names for "Birth Month Flower" gardens or personalized text).
  • Payment Information: Payment methods used (credit card details, PayPal account information). Please note that your payment details are securely processed directly by our third-party payment gateways (such as Stripe or PayPal) and we do not store your full financial credentials.
  • Customer Support Information: Any information you choose to include when communicating with us via email at support@sproutlyvibe.com.
  • Information We Collect Automatically through Tracking Technologies (Cookies):
  • Device Information: Including your IP address, browser type, operating system, time zone, and unique device identifiers.
  • Usage Data: Information about how you navigate through our website, pages viewed, links clicked, products viewed, and search terms used.

2. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to provide you with our Services and run our botanical apparel business, including:

  • Fulfilling Orders: To process your payments, print your customized apparel, arrange for local delivery through our global fulfillment partners in the US/EU, and provide you with invoices and order updates.
  • Customer Support: To respond to your questions, process returns or refunds, and improve your overall shopping experience.
  • Marketing & Communications: To send you updates, newsletters, and promotional offers about our garden-themed products (if you have opted-in to receive them). You may opt-out at any time.
  • Site Optimization & Security: To analyze user behavior to improve our website design, detect potential fraud, and maintain a secure environment.

3. HOW WE SHARE YOUR PERSONAL INFORMATION

We do not sell your personal information. In order to provide our Services, we may share your data with trusted third-party service providers:

  • E-Commerce Platforms & Tools: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • Global Fulfillment Partners: Your order data (name, items, and address) is shared directly with our production hubs in the United States and European Union to print, pack, and ship your items locally and efficiently.
  • Payment Processors: Such as Stripe and PayPal, to securely handle online transactions.
  • Analytics Providers: Such as Google Analytics, to help us understand how customers use our website.
  • Compliance with Law: We may disclose your information to comply with applicable laws, respond to legal requests, or protect our rights.

4. COOKIES AND OTHER TRACKING TECHNOLOGIES

Our Site uses Cookies to enhance your browsing experience, remember your cart items, and analyze site traffic. You can choose to accept or decline cookies through your web browser settings. However, disabling cookies may prevent you from fully utilizing some features of our website.

5. YOUR RIGHTS AND CHOICES

Depending on where you live (such as the EU under GDPR, or California under CCPA), you may have specific rights regarding your personal information, including:

  • Right to Access: The right to request copies of the personal information we hold about you.
  • Right to Rectification: The right to request that we correct any inaccurate information.
  • Right to Erasure: The right to request that we delete your personal data under certain conditions.
  • Right to Opt-Out: The right to unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email.

To exercise any of these rights, please contact us at support@sproutlyvibe.com.

6. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. SECURITY OF YOUR INFORMATION

We take reasonable technical and organizational measures to safeguard your personal data from unauthorized access, loss, or alteration. However, please be aware that no data transmission over the internet can be guaranteed 100% secure.

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time in order to reflect changes to our operational, legal, or regulatory practices. Any changes will be posted on this page with an updated "Last Updated" date.

9. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or mail using the details provided below:

  • Email: support@sproutlyvibe.com
  • Website: sproutlyvibe.com
  • Creative Design Hub Address: 120 Hoang Van Thu Street, Phuoc Ninh Ward, Hai Chau District, Da Nang City, 550000 Vietnam.